Steps for Repair:
Simply send in your tent to our warehouse at the designated date (no need to send the poles, or stakes), and our experienced crew will repair your tent!
- Designated Tent Repair
Stout Tent will repair your tent per the requested order. If we see that additional repairs are needed, we will contact you with our recommendations before repairing the tent. If you would like your tent cleaned, or treated for preventive maintenance please consider our Stout Tent Maintenance Package or Advance Maintenance Package.
Repairing your tent will take 2-4 weeks if sent in only for repair. If this is another brand of tent, you may have additional wait time if we have to special order a part. You can avoid this delay by sending the replacement part in with your tent. If cleaning is wanted as well, you’ll want to purchase one of the packages mentioned above, and you will need to send it in during the specifically outlined Maintenance Cycles for cleaning and re-proofing.
Didn’t buy a Stout Tent? Don’t worry, we can swap out cheap zippers and fix weak seams from other companies. We’ll repair, maintain, and clean any other brands of canvas tents. There may be a delay if a special order part is needed. ie: Groundsheet zipper for another brand tent.
*Buyer pays shipping to Stout Tent, free return shipping in continental US. Please contact us for a quote on international shipping.