Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@stouttent.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@stouttent.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stouttent.com.
We understand that sometimes you’ll need to change your mind, and we know that life gets busy. Which is why Stout Tent is proud to offer the longest return policy in the industry, a full *45-days. And, if you need to return or exchange products you purchased from our store, we’ll cover the cost of shipping for you.
TL;DR – Return Policy at a Glance
-
Returns accepted within 45 days of purchase
-
Unused items:
-
Full refund
-
Return shipping covered (one return per original order)
-
-
Used items:
-
Tents: $250 restocking fee
-
Accessories: 20% restocking fee
-
-
Non-returnable items:
-
Wholesale orders
-
Custom orders
-
Durango Large Event Tents
-
Items with visible wear or damage
-
-
Returns are not accepted after 45 days
-
Refunds are issued after inspection to the original payment method
Refund & Return policy
We accept returns within 45 days of the original purchase date. Please review the details below before starting a return.
Return Eligibility (45-Day Window)
Products delivered within the last 45 days are eligible for return, with the following conditions:
-
Unused products:
-
Eligible for a full refund
-
Return shipping is covered by Stout Tent (one return per original order)
-
-
Used products:
-
Subject to a restocking fee
-
Tents: $250 flat fee
-
Accessories: 20% restocking fee
Items that cannot be returned:
- Wholesale purchases
- Custom orders
- Durango Large Event Tents (all sales final)
- Items showing obvious wear or damage
-
-
Returns are not accepted after 45 days.
How to Request a Return
Requesting a return is a simple two-step process:
1. Complete our Return Request Form
2. Our team will review your request and email you a link to our self-service online return portal.
Stout Tent will provide a prepaid return shipping label for all approved returns.
We recommend that you review this full policy before submitting a return request. Stout Tent reserves the right to deny refunds for items not covered under this policy.
Shipping & Refunds
-
Returns must be shipped within 14 days of creating your return label.
-
Once received, items are inspected within 30 days.
-
After inspection, we’ll email you with your final refund amount (minus any applicable restocking fees or missing parts).
-
Refunds are issued to the original payment method.
Restocking Fees
Returns within the 45-day window may be subject to the following:
-
Tents:
Any tent that has been opened, removed from original packaging, or set up for inspection is subject to a $250 restocking fee. -
Accessories:
Opened or used accessories (such as shades or awnings) are subject to a 20% restocking fee. -
Unopened products:
Items sealed in their original packaging do not incur a restocking fee.
Stout Tent does not charge restocking fees for items shipped in error.
Product Defects
We recommend setting up your tent upon delivery to confirm it meets your needs and to check for manufacturer defects.
If your tent shows a defect within 45 days, please complete our Warranty Form.
Avoiding Returns
Choosing the right tent is an important decision. We encourage customers to review our Choosing the Right Tent guide and contact our team with any questions before purchasing.
We also offer a “Try Before You Buy” option through our rental program. If you decide to purchase after renting, your rental fee (excluding shipping) may be applied toward a future tent purchase for up to one year. Visit our Rentals Page for details.
Exchanges
If you’re interested in an exchange, please contact us by phone or email first. We’ll guide you to the online returns portal to complete the return portion of your exchange.
-
Equal-value exchanges ship after inspection
-
Refunds are issued after inspection
-
Any restocking fee or balance due must be paid before replacement items ship
Warranty Policy
Stout Tent is committed to providing the most durable, beautiful bell tents on the market, exceeding industry standards and customer expectations. Our commitment extends to ensuring that the products you receive from us meet the high standards of quality, durability, and unmatched performance we’ve set. Should something go wrong, we’ll be right here, ready to work with you to make it right.
The Stout Tent Warranty
Our *lifetime warranty covers all tents we manufacture against any defects in the original materials or workmanship. Should you see an issue with your tent, please reach out to us by phone or email, and we’ll be sure to get back to you right away.
Any product that is determined to be defective or not up to our quality standards will be repaired or replaced with the same or similar model at the discretion of Stout Tent. Repairs and replacements covered by warranty will occur at our expense. The cost of delivery and shipping will be the customer’s responsibility. When returning items to Stout Tent, please be sure to include your order number with the product.
This warranty is valid only for the original purchaser, with proof of purchase. Please be sure to keep a copy of your original sales receipt or invoice. We may require you to send us a copy if you wish to file a warranty claim. If we are unable to locate you in our system, and you are unable to provide proof of purchase, this warranty will be invalid.
Products Covered
All products manufactured and sold by Stout Tent on our website (www.stouttent.com) and on our Etsy page (www.etsy.com/shop/stouttent) are eligible for this warranty. This warranty is valid only for the original purchaser, with proof of purchase.
*The Stout Tent Warranty Policy only applies to tents and accessories manufactured by Stout Tent. Customers are subject to the manufacturer’s warranty policy for all drop-shipped products.
Shipping Damages
The Stout Tent warranty does not cover products that are lost, stolen, or damaged while shipping, unless the customer purchases shipping insurance at checkout.
Warranty Exceptions
This warranty is applicable only for tents used for recreational purposes. Tents used in long-term setups (standing for greater than 21 consecutive days) do not qualify. For more information, please read our “note on long-term setups.”
Defects covered by this warranty are limited to those resulting from the manufacturing process or production errors (stitches, waterproofing, materials used). This warranty does not cover holes or punctures, as we cannot determine their cause after the tent has been opened and set up, and it also excludes ordinary wear & tear. Additionally, this warranty does not cover damage arising from (but not limited to) extreme weather, mold, mildew, UV exposure, use of a stove or air conditioner, fire, damage during storage, or improper use or assembly of the tent, and improper maintenance (not following outlined procedures). Finally, this warranty does not cover tents that have been repaired, modified, or altered by anyone other than Stout Tent.
Design Rights
Stout Tent reserves the right to change products and designs without incurring any obligation to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.
How to Submit a Warranty Claim
Submit a warranty claim request by completing our Warranty Request Form. A Stout Tent Team Member will gather more information about your return and determine whether the damage is covered by your warranty. If approved, you will receive an email validating your request, and then a member of our team will contact you to discuss return procedures.