FREQUENTLY ASKED QUESTIONS
What makes the Stout Tents different than other Bell Tents?
- Unmatched customer care- Our tents come with a Lifetime Warranty. We maintain a perfect BBB rating. We consistently have 5 star reviews on all market places. We use canvas sourced in the USA.
- We offer rentals- We know what a big purchase this can be. If you haven’t seen one in person, consider renting one of our tents. We’ll even apply your rental charges towards your purchase.
- Superior screens- All our tents are made with high quality bug screened doors and windows sewn in. Who would want to share their tent with critters? You still have all of the canvas storm doors and canvas zipped window shutters, but you don’t have to add any after market bug screens or parts. Purchase a swatch kit to see just how high quality our canvas and netting is.
- Versatile wall options- Our models have sidewalls that unzip and roll up. We may add a more economical option with a sewn-in groundsheet down the road, but for now, we only offer the deluxe features.
- Pre-installed stove jack- Except for the Ultimate, all of 0ur models have a Velcro stove fly, so that you have the option of a wood burning stove, should you ever need one. We never recommend cutting your own stove jack, you’ll ruin your tent.
- An American company- We are woman owned and operated.
- Here’s a link to a comparison page for more details.
Can I connect to Stout Tent via social media?
How do you ship?
We process orders within 1 business day. We ship FedEx ground (3-5 day) and for regional deliveries OnTrac (1-2 days). Shipping is free in the continental US, and we have extremely competitive international rates. We offer expedited shipping upgrades as well, and we can overnight across the country if you need us to. As soon as we ship, you’ll receive an auto generated email with a tracking number and shipping updates. We do not require a signature upon delivery by default, but if you want us to require one for your delivery, just leave us a note at checkout.
How do rentals work?
We will ship you a single tent, or multiple tents (up to 3) in and out of state. Check out our rentals page here. Are you renting tents for an event? We can accommodate events with friendly, knowledgeable staff to set up and break down tents and furniture. For an event quote, check out our Events page.
Do you offer special rates for non-profits and special projects?
Yes, contact firstname.lastname@example.org and ask for an application. We love to hear about special projects, and hold a special place in our hearts for non-profits. We have been able to help out quite a few NGO’s both in and out of the United States. We’ve sent tents to a non-profit in Mexico where they were set up for students cataloging new species of animals and insects. We’ve also given tents to an orphanage in Africa that uses the tents to host guests and students in outdoor learning projects. Another favorite is a farm camp in IL where students stay during the Summer.
What about commercial options?
We have wholesale pricing starting at 3+ tents, with increasing price breaks up to 100+ tents. We have wholesale clients in over 8 countries, and all across the United States. Fill us in on what your project needs are and we can help guide you towards a model and maintenance plan that will get you setup in the best way possible. We like to chat with our wholesale clients in depth about their environmental challenges so that we can cover any concerns and make specific recommendations. Event use is much different than a hotel extension. To learn more about wholesale, give us a call (602-845-0609) or send us a note email@example.com
Do you offer discounts on large orders?
Yes, we do offer wholesale pricing based on volume. Please contact firstname.lastname@example.org with your needs and we’ll work up a personalized proposal for you.
Where are your tents made?
We are proud to be a US-based bell tent company with shops in Arizona, Colorado, and Vermont. Our goal is to bring you the industry’s best product at an affordable price. And to do that, we source materials from both within and outside the U.S. For instance, we buy all of our canvas from US suppliers (mainly in Georgia), and our YKK zippers are sourced from New York, while we procure other materials from overseas. We use our manufacturer in China for most of our cutting and sewing needs and a partner in Mexico for some of our highest-end canvas sewing work. Our teams in Vermont and in Arizona closely manage every step of design and production regardless of where the work is done.
If you are curious about our materials or simply want to be able to touch them before committing to order a tent, we offer swatches of all our canvas on our website for $5.00. You can find them here.
While making our tents is a global effort, our 5-star reviewed customer support is based in the US. We have a customer care specialist available via phone or messenger every weekday from 9 am to 5 pm EST. They will take the time to answer any questions you might have, from tech troubleshooting to matters of preference and design, and work with you to find the perfect tent to meet your unique needs.
Canvas has a much longer life-span than nylon or polyester. Canvas can be re-treated for waterproofing, fireproofing, or UV agents. It is also very breathable, which keeps moisture out of the tent, prevents condensation, and keeps it from being stuffy. Canvas can be heavy, but the tradeoff is that it is sturdy and has a long lifespan. Plus, who doesn’t love that timeless romantic feel?
Why the conical shape?
The conical design leaves no flat areas vulnerable to high winds, or for rain to collect. The bell tent (aka: Sibley tent) was an adaptation to the Native American tipi.
How do Bell Tents do in high winds?
Our tents perform well in high winds. When rigged correctly, you will stand tall in 60mph winds. We send our tents out with sturdy rebar stakes, and make our groundsheet with D-rings so that you can use whatever stakes you would like and are not limited to small stakes because of a small metal grommet.
Can I use your tents for long-term setups?
Stout Tents are purchased every day by discerning customers who intend to use our recreational camping tents as short-term homes, bnb’s, or permanent retreats that they can visit on the weekends. We’re grateful for these clients because with their feedback and real world testing we have pushed our product into becoming the most solid, trustworthy tent on the market.
We have used our extensive knowledge of Canvas, and their feedback from around the globe on different uses to put together a very extensive maintenance guide to help those who wish to pursue a long-term setup the very best advice that we can provide. We are happy to send canvas samples out to you so that you can test and try them in your own environment, and we’re sure you’ll be as pleased with them as we’ve been. We’re also always available for a phone call, and would love to help chat about any issues you may encounter, or brainstorm some ways to make your tent experience successful in a tough environment.
That said, in terms of our return policy and warranty, you’ll be accepting that pursuing a long-term setup with a recreational tent, comes at your own risk. We’ve seen tents left up long-term standing up for 5+ years, sometimes with very little maintenance, but that’s not the norm. Usually long term use tent life depends on a diligent tent owner, careful engineering of your setup, daily/weekly maintenance, and environmental factors.
High humidity and moisture areas seem to have the shortest lifespans, mold grows pretty quickly in these places. Customers have had success but it takes more work. We’ve helped a customer with a tented lodge in the rainforest where mold even coats the bedsheets sometimes! Constant wind can be a challenge as well, overcome by many, but we’ve seen tents thrashed because they were left up a little too loose, a little too long.
Our most successful long-term setup customers are campgrounds that operate with a daily maintenance crew, and storage during the snow season. If you are not up for reading through the maintenance guide and instructions carefully, and checking on the tent frequently, this may not be the solution to your long-term tent dreams. I’d encourage you to think about how outdoor awnings, furniture, and boat bimini tops do in your neck of the woods. If you’re not sure if this tent would be a good fit for your purpose, give us a call, we’ll be happy to discuss this with you.
Due to our strong reputation for quality, dedication to customer service, and our generous wholesale pricing, we’ve become the leading choice for most rental, and event companies as well as the increasingly popular Glamping hotels. We’d love to earn your business as well, but we don’t want to overpromise and sugar coat what goes into these setups in order to do that.
What is your return policy?
We understand that sometimes you’ll need to change your mind, and we know that life gets busy. Which is why Stout Tent is proud to offer the longest return policy in the industry, a full 45-days. Please visit our Warranty and Returns page for more information.
Do you have partnerships, work with influencers, or offer an affiliate program?
We are open to a variety of partnership and collaboration projects. Some of our favorites have included work with professional photographers and videographers, but we are growing our influencer program and value the place content creators hold in the world of marketing. We are selective in who we work with, but welcome new applicants. We do offer an affiliate program. Acceptance into our affiliate program generally comes after we have built a relationship through collaboration. If you are interested in any of these programs, please fill out the application found here: https://stouttent.com/promotional-marketing/