Warranty Information 

Stout Tent is committed to providing the most durable, beautiful bell tents on the market, exceeding industry standards and customer expectations. Our commitment extends to ensuring the products you receive from us live up to the high level of quality, durability, and unmatched performance we’ve set. Should something go wrong, we’ll be right here, ready to work with you to make it right.

The Stout Tent Warranty 

Our 5-year warranty covers all tents we manufacture against any defects in the original materials or workmanship. Should you see an issue with your tent, please reach out to us by phone or email and we’ll be sure to get back to you right away.

 Any product that is determined to be defective or not up to our quality standards will be repaired or replaced with the same or similar model at the discretion of Stout Tent. Repairs and replacements covered by the warranty will occur at our expense. The cost of delivery and shipping will be the responsibility of the customer. When returning items to Stout Tent, please be sure to include your order number with the product.

This warranty is valid to the original purchaser only, with valid proof of purchase. Please be sure to keep a copy of your original sales receipt or invoice. We may require you to send a copy to us should you wish to file a warranty claim or other return. If we are unable to locate you in our system, and you are unable to provide proof of purchase, this warranty will be invalid.

Products Covered

All products sold by Stout Tent on our website and on our Etsy page and manufactured by our company are eligible for this warranty. This warranty is valid to the original purchaser only, with valid proof of purchase.

Shipping Damages

The Stout Tent warranty covers products that are lost or damaged while shipping when the delivery address is in the lower 48 states of the US. If your item is delivered and is damaged, please contact us to make return arrangements. Your tent must be returned directly to Stout Tent in the original box or adequate cardboard packaging in unused condition. When returning items to Stout Tent, please be sure to include your order number with the product.

Warranty Exceptions

This warranty is applicable only for tents used for recreational purposes. Tents used in long-term setups (standing for greater than 21 consecutive days) do not qualify. For more information on this, please read our “note on long-term setups.”

Defects covered by this warranty are limited to those resulting from the manufacturing process or production errors (stitches, waterproofing, materials used). This warranty excludes holes and punctures, as we cannot determine the cause of these once the tent has been opened and set up, and ordinary wear & tear. Additionally, this warranty does not cover damage arising from (but not limited to) extreme weather, mold, mildew, UV exposure, use of a stove or air conditioner, fire, damage during storage, or improper use or assembly of the tent, and improper maintenance (not following outlined procedures). Finally, this warranty does not cover tents that have been repaired, modified, or altered by anyone other than Stout Tent unless the customer has gotten approval from the company first.

Design Rights

Stout Tent reserves the right to change products and designs without incurring any obligation to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.

How to Submit a Warranty Claim

Submit a warranty claim request by completing our Warranty Request Form below. A Stout Tent Team Member will gather more information about your return and determine whether the damage is covered by your warranty. If approved, you will receive an email validating your request and then a member of our team will contact you to discuss return procedures.

Warranty information

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  • Max. file size: 75 MB.
  • Max. file size: 75 MB.